Frequently Asked Questions

Frequently Asked Questions

🚚 Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Estimated delivery is 5–10 business days after dispatch.

Do you offer free shipping?
Yes! We offer free shipping on all orders.

Will I get a tracking number?
Yes, a tracking number will be sent to your email once your order has shipped.

🔄 Returns & Refunds

What is your return policy?
We accept returns within 14 days of delivery. Items must be unused, in original condition, and in original packaging.

How do I start a return?
Email us at Simplynexa.store@gmail.com with your order number and reason for return.

When will I receive my refund?
Refunds are processed within 10 business days after we receive and inspect the returned item.

🐾 Products

Are your grooming tools safe for all pets?
Yes! Our ProGroom™ Deshedding Brush and FurEase™ Grooming Glove are designed to be gentle on skin and suitable for dogs, cats, and rabbits of all coat types.

Is the SmartPlay™ Rolling Ball rechargeable?
Yes, the SmartPlay™ Interactive Rolling Ball is rechargeable via USB. It also supports battery power.

What colors does the SmartPlay™ Rolling Ball come in?
It's available in 7 colors: Blue, Green, Grey, Pink, Purple, Red, and Yellow.

📦 Orders

Can I cancel or modify my order?
Please contact us as soon as possible at luxepaws11@gmail.com. We'll do our best to accommodate changes before the order is dispatched.

What if my item arrives damaged?
We're sorry to hear that! Please email us with a photo of the damaged item and your order number, and we'll make it right.